Privacy Policy

At Hin-Twi, accessible from our platform, one of our main priorities is the privacy of our visitors and users. This Privacy Policy document contains types of information that is collected and recorded by Hin-Twi and how we use it.

1. Consent

By using our platform, you hereby consent to our Privacy Policy and agree to its terms.

2. Information We Collect

We collect essential personal information necessary to facilitate safe, quick water can and bottle delivery services:

Profile Details: Name, phone number, email address, profile photo, and delivery address/pincode during account registration.
Location Information: Pincode and GPS coordinates (latitude and longitude) to calculate delivery times, locate nearest hub delivery routes, and assign delivery partners.
Order History: Items ordered, billing values, payment tokens, and delivery statuses.

3. How We Use Your Information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our premium water delivery service.
Coordinate logistics, dispatch orders, and map route navigations for delivery partners.
Verify customer identity via secure OTP verification.
Process payments securely via verified Cashfree systems.
Notify you about order status updates (Assigned, Out for Delivery, Delivered).

4. Data Security & Storage

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, disclosure, or modification. Your payment information is processed securely via PCI-DSS compliant gateways (like Cashfree) and is never stored directly on our servers.

5. Third-Party Services

Our platform contains integrations with secure payment providers. These third-party services have their own privacy policies governing how transaction data is handled. We encourage you to read their privacy policies as well.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@hintwi.com.

Last updated: July 2026