Refunds & Cancellations Policy

At Hin-Twi, we strive to ensure trust and transparency for all our customers. Please read our cancellations and refunds policy below for our water ordering services.

1. Water Order Cancellations

• Customers may cancel their water orders at any time prior to the delivery partner being assigned or dispatched for delivery.
• To request a cancellation, go to your **My Orders** page, select the active order, and click the **Cancel Order** button, or contact our support team immediately.
• Once a delivery partner is assigned or is out for delivery, the order cannot be cancelled, and no refund will be provided.

2. Order Refunds

• If you cancel a water order before dispatch confirmation, or if we cancel an order due to stock unavailability or inability to deliver to your location, a full **100% refund** will be processed.
• Approved refunds will be processed back to the original payment source (UPI account, Credit/Debit Card, or Netbanking) via our secure Cashfree payment gateway.
• Refunds typically take **5 to 7 business days** to reflect in your bank account, depending on your bank's processing cycles.

3. Support & Dispute Resolution

If you face any issues with a payment, order status, or transaction failure, please contact our support team immediately at support@hintwi.com or call us at +91 98480 22334. We will review your request and get back to you within 24 hours.

Last updated: July 2026